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General enquiries

If you have any questions or would like to provide us with feedback, please contact

Under our Customer Service Charter, we will reply to your online enquiry within 5 working days. We work hard to answer enquiries as quickly as we can and the response time is often less than 5 days.


If you’ve got any questions or complaints about your early childhood education and care service contact your regulatory authority. They’re responsible for approving providers and services, assessing and rating services, compliance and promoting continuous improvement.

Media enquiries

If you're a journalist seeking information or comment from us please email or phone 0477 301 274.

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ACECQA acknowledges the Traditional Owners and Custodians of country throughout Australia and acknowledge their continuing connection to land, water and community. We pay our respects to the people, the cultures and the Elders past and present.