If you have any concerns with your service, read our factsheet on 'Raising concerns with your service' for tips to effectively communicate them. If you're unable to reach a satisfactory result with them, you can contact the regulatory authority for your state/territory.

Australian Capital Territory

Children’s Education and Care Assurance, Early Childhood Policy and Regulation, Education Directorate, ACT Government. 
Website: www.education.act.gov.au 
Email: ceca@act.gov.au 
Phone: (02) 6207 1114 
Fax: (02) 6207 1128

New South Wales

Early Childhood Education Directorate, NSW Department of Education 
Website: education.nsw.gov.au/early-childhood-education
Email: ececd@det.nsw.edu.au 
Phone: 1800 619 113 (toll free)
Fax: (02) 86331810

Northern Territory

Quality Education and Care NT, Department of Education 
Website: www.education.nt.gov.au 
Email: qualityecnt.det@nt.gov.au 
Phone: (08) 8999 3561

Queensland

Regulation, Assessment and Service Quality, Early Childhood and Community Engagement, Department of Education and Training 
Website: earlychildhood.qld.gov.au
Email: PO Box 15033, City East, QLD 4002 
Phone: Early Childhood information service: 13 QGOV (13 7468)

South Australia

Education Standards Board 
Website: esb.sa.gov.au
Email: ESB.EarlyChildhoodServices@sa.gov.au 
Phone: 1800 882 413 (toll free) (08) 8226 0077

Tasmania

Department of Education, Education and Care Unit 
Website: educationandcare.tas.gov.au
Email: ecu.comment@education.tas.gov.au 
Phone: 1800 816 057 (toll free)

Victoria

Department of Education and Training 
Website: www.education.vic.gov.au/childhood
Email: licensed.childrens.services@edumail.vic.gov.au 
Phone: 1300 307 415

Western Australia

Department of Communities, Education and Care Regulatory Unit 
Website: dlgc.communities.wa.gov.au/LegislationCompliance/Pages/Education-and-Care
Email: ecru@communities.wa.gov.au 
Phone: (08) 6551 8333
Fax: (08) 6552 1555