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Your first step into early childhood education & care

Contact your regulatory authority

The Regulatory Authority (RA) in your state or territory is responsible for approving providers and services, assessing and rating services, ensuring compliance of services, and investigating complaints.

If you have any concerns with your service, read our factsheet on 'Raising concerns with your service' for tips to effectively communicate them. If you're unable to reach a satisfactory result with them, you can contact the regulatory authority for your state/territory.

Australian Capital Territory

Children’s Education and Care Assurance, Early Childhood Policy and Regulation, Education Directorate, ACT Government. 
Website: www.education.act.gov.au 
Email: ceca@act.gov.au 
Phone: (02) 6207 1114 
Fax: (02) 6207 1128

New South Wales

Early Childhood Education Directorate, NSW Department of Education 
Website: education.nsw.gov.au/early-childhood-education
Email: ececd@det.nsw.edu.au 
Phone: 1800 619 113 (toll free)
Fax: (02) 86331810

Northern Territory

Quality Education and Care NT, Department of Education 
Website: www.education.nt.gov.au 
Email: qualityecnt.det@nt.gov.au 
Phone: (08) 8999 3561

Queensland

Regulation, Assessment and Service Quality, Early Childhood and Community Engagement, Department of Education and Training 
Website: www.qed.qld.gov.au/earlychildhood
Email: PO Box 15033, City East, QLD 4002 
Phone: Early Childhood information service: 13 QGOV (13 7468)

South Australia

Education Standards Board 
Website: esb.sa.gov.au
Email: ESB.EarlyChildhoodServices@sa.gov.au 
Phone: 1800 882 413 (toll free) (08) 8226 0077

Tasmania

Department of Education, Education and Care Unit 
Website: educationandcare.tas.gov.au
Email: ecu.comment@education.tas.gov.au 
Phone: 1800 816 057 (toll free)

Victoria

Department of Education and Training 
Website: www.education.vic.gov.au/childhood
Email: licensed.childrens.services@edumail.vic.gov.au 
Phone: 1300 307 415

Western Australia

Department of Communities, Education and Care Regulatory Unit 
Website: www.dlgc.wa.gov.au/LegislationCompliance/Pages/Education-and-Care
Email: ecru@communities.wa.gov.au 
Phone: (08) 6551 8333
Fax: (08) 6552 1555